Ada Duggan, the Managing Director of Career Anchor Consulting Limited is a Law graduate of the School of Oriental and African Studies, University of London (Law LLB). She has an MBA in Industrial Relations and Personnel Management from the City University, London. Ada’s work experience spans about twenty-nine years, of which ten years was spent as a Legal Counsel in the Legal Department of the Nigerian Industrial Development Bank now Bank of Industry. Thereafter, she worked as TQM Manager for a year at the Gulf Bank of Nigeria Plc. She also worked at the KLM Royal Dutch Airlines as Human Resources Manager, a post she held for ten years. Ada is a member of the Nigerian Institute of Management (NIM) and a certified Centre for Management Development (CMD) Trainer with experience in curriculum development and facilitation of courses in soft skills. Ada is both a member and a Resource person for the Chartered Institute of Personnel Management (CIPM), Nigeria Employers’ Consultative Association (NECA), Lagos State Pension Commission (LASPEC), Human Capital Partners (HCP), Precepts Consulting Limited, Smeep Consultancy Services amongst others. She is engaged in HR Consultancy. She has developed and facilitated some soft skills training which include:

• Managing Your Career in the 21st Century
• Managing the Boss
• Strategies for sustaining performance in tough times
• Challenges of Proactive Management of Performance
• Strategic issues in Customer Service Management
• Achieving Service Excellence
• Communication and Interpersonal Skills in the Workplace
• Team Building for High Performance
• HR for Non-HR/Line Managers
• Train the Trainers

Enokponi is the Managing Consultant of Skills Dynamics Services Limited. She is a customer service consultant and certified customer service trainer with Service Quality Institute (SQI) Minneapolis, USA and accredited management trainer by Center for Management Development (CMD). She is particularly skilled in the improvement of customer service delivery and personnel winning attitudes in the workplace that would translate to optimal performance. She was a Senior Manager, Training/Development and the Head, Business Development at The Financial Institutions Training Centre (FITC). She has designed and facilitated training for various levels in organisations –from fresh graduates to senior management. She delivers training in over 15 different topics related to customer services, succession planning, Leadership, Communication, Effective Presentation, Ethics and Professionalism, Sales and Marketing, Business Etiquette, Personal Effectiveness, Retirement Planning, Emotional Intelligence, Goal Setting, Change Management, Team Building and other soft skills to over 4,300 participants. Eno was a seasoned banker with over 13 years working experience in Branch Banking, Branch Operations, Customer Service Delivery, Relationship Management and Customer Service Training. She had also held these positions Head, Branch Operations and Head, Branch Banking. In this position, she supervised the efficient and effective transaction service delivery at all the branches and was responsible for development and implementation efficient Customer Services Strategies. She graduated from the University of Port Harcourt with a Bachelor Science Degree in Pure/Applied Mathematics and holds an MBA from the Rivers State University of Science & Technology, Port Harcourt Rivers State Nigeria. Also, she had attended various courses in training, designing and delivering learning. She is a professional member of Association for Talent Development (ATD), Learning & Development Network International (LDNI). She has been an ATD Delegation Leader since 2014.

Akin Joaquim is a Human Resource Management Consultant with experience that spans Academia, Public Relations, Human Resource Management and Consulting since 1986. He was until January 2010; the Director- Membership, Chartered Institute of Personnel Management of Nigeria. In that position, he was responsible for the interface of the institute with both corporate and individual members/potential members. Principally, he was responsible for positioning and marketing of the CIPM brand and its membership value proposition to the general public, corporate and individual members. Earlier, he was the Human Resource Manager, Nigeria Breweries Plc for the Lagos brewery plant, holding other various key positions in the Administration, Public Relations and Human Resources Departments of the company across Nigeria, in a career that spanned fourteen (14) years. As Public Relations Manager(East) and later Public Relations Manager (West), he was responsible for Nigerian Breweries Plc Corporate communication/reputation and media (print and electronic) management and its corporate social responsibility initiatives in three of Nigeria’s geo-political zones, the South-East/South –South and the South West. He was at other times, Assistant Manager, Training in the Manpower Development and Training Unit, UTC Nigeria Plc and a lecturer at the School of Management and Business Studies, Yaba College of Technology, Lagos. He has a rich experience in strategy, HR operations, change management and human capacity building particularly with respect to soft skills training for entrepreneurship, personal effectiveness, creating and nurturing sustainable business enterprise. A versatile HR Consultant and Trainer, he has in partnership with Associates facilitated a number of top-notch open, in-house courses/workshops and Management retreats programmes for leading corporate organizations notably Nigerian Breweries, 7-up Bottling Company Plc, WAPCO Lafarge, First Bank Plc, Union Assurance Plc, NAPIMS (subsidiary of NNPC), Ibile Holdings Ltd, Total, LASACO, Nigerian Ports Authority (NPA), Vitafoam, GZ Industries Agbara and R.T. Briscoe. He is exposed to training courses locally and internationally, notably with Lagos Business School, Heineken University, Amsterdam, Netherlands and the Chartered Institute of Personnel Development, UK. Attended C.M.S Grammar School, Lagos (1973 -1978) passing out in Division One (1978), holds a M.Sc. degree in Sociology (1985) from the University of Lagos and a B.Sc. (Social Sciences) 2nd Class Upper degree of University of Ife (now Obafemi Awolowo University), 1982. He also holds professional membership of both the Chartered Institute of Personnel Management of Nigeria and the Nigerian Institute of Management.

A Banker with over twenty-three years of experience, he is currently the Managing Consultant of BUKAD CONSULT LIMITED. Isaac is an accredited Management Trainer by Centre for Management Development (CMD), and Member of both Nigerian Institute of Training and Development (NITAD) and Institute of Management Consultants of Nigeria (IMCON). He was the Head Retail Banking, Union Bank of Nigeria Plc Foreshore Towers Branch Lagos, before his voluntary retirement in July 2010. He was at one time the Head, Research and Knowledge Department of Union Bank Learning and Development Unit of Human Resources, where He was actively involved in packaging, reviewing and coordinating workshops for both middle and senior level management staff. At some other time, he was the Team Lead on the “Train the Trainers Workshop” (a programme designed for would be Trainers), as Trainer of Trainers, Isaac is indeed an experienced Trainer. He holds a Higher National Diploma (HND) in Business Administration from The Federal Polytechnic, Ilaro, Ogun State, and a Masters Degreee in Banking and Finance (MBF) with specialization in Marketing, from the University of Ado-Ekiti, Ekiti State. He is an Associate Member Chartered Institute of Banker of Nigeria (ACIB), Member Nigerian Institute of Management (MNIM), and Associate Member National Institute of Marketing of Nigeria (ANIMN). He is also an Affliate Member Chartered Institute of Personnel Management of Nigeria (CIPMN), Member Institute of Management Consultants of Nigeria (MIMC) and Associate Member Institute of Cost Management (ACM).